Customer Service Manager - CSM job - Saudi Networkers Services (SNS Group) - Riyadh, Riyadh

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Saudi Networkers Services (SNS Group) jobs

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Job Posted June 4, 2018

Customer Service Manager - CSM  

... Commercial queries should be addressed to the account manager 16. The CSM informs the customer of any ... technical documentation including the customer book ( Customer Operations Guide ) which takes into account changes to a Customer's solution due to organic growth and moves, add and changes 23. CSM Ensures all technical documentation ( COG, SLA, Detailed Connection List, Topology Diagram, etc ) is posted on GCDR ( Global Customer Document Repository) 24. -Assists in bids and customer presentations during RFP period and during contract renewals
Requirements: 1. Degree level or equivalent ( Business or Science Degree ) ; ITIL Certification, CCNP certification 2. Customer service and project management experience 3. 4-5 years of work experience in customer-facing organizations within the telecom or IT industry 4. Virtual team management experience 5. Good level of practiced technical knowledge 6. Technical skills: Good knowledge of Network, IT Services, Mobility, Voice and/or integration solutions ...

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