Customer Service Manager - CSM job - Saudi Networkers Services (SNS Group) - Riyadh, Riyadh

Company Name

Saudi Networkers Services (SNS Group) jobs

Job Location

Riyadh

Job Posted June 4, 2018
Source www.gulftalent.com

Customer Service Manager - CSM  



... / Role 1. To have overall responsibility for Quality of Service and Customer satisfaction for all in sourced and outsourced Services (Network, IT Services, Mobility, Voice and/or integration solutions ) provided to multi-national customers ( ... Agreements) 2. To have overall accountability for the Quality of solutions provided to multi-national customers ( measure ... escalation point ) 4. Have awareness of overall and service management profitability of their customer. May be responsible for managing services profit and loss for customer 5. To proactively identify existing customer needs, and opportunities to grow the customer relationship with the ... with the account team to upsell Service Management and/or other company products and services 6. To maintain adequate knowledge of Organization’s solutions and services 7. The CSM must prepare and run Service Review Meetings with the customer on a regular basis and issues minutes. Meetings are held on both a monthly and annual basis. Within time and budget constraints, the ...

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