ECT - Service Center job - General Electric (GE)

Company Name

General Electric (GE) jobs

Job Posted June 26, 2018

ECT - Service Center  

... Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers ... business. The traineeship duration varies upon business requirement and will develop the general skills of the trainee and provide on the job knowledge and technical experience. Essential Responsibilities: Customer Calls: • Take incoming calls and log the problem in the appropriate tool (Service ... FE's related to dispatching; • Enter all comments and agree action plan. • Offer suggestions on possible ... Preferred FE not available use the training records and maps to find a suitable resource. • Escalate ... in another location. Area Administration: • Fully understand and implement the CSO process as required. • Support Installations and Field Modifications Instructions (FMIs) planning. Other: • Dispatching ... Create metrics to follow straightly call center activity and performance; make analysis on a regular defined basis ...

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