IT Support Services Manager - APPLICANTS MUST BE SAUDI NATIONAL job - Michael Page

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Michael Page jobs

Job Posted June 6, 2018
Source www.gulftalent.com

IT Support Services Manager - APPLICANTS MUST BE SAUDI NATIONAL  



Job description / Role IT Support Services Manager, setting up the IT support network for a ... is growing rapidly. Bring in technology, processes, governance and a team to ensure the business is supported ... the 2030 vision. Description Service operations ? Managing and maintaining the currency of the Service Catalogue for the ITSOC. ? Implementing ITIL processes for Incident and Request Management, Change Management, Problem Management, Asset Management and Performance Management. ? Effective and efficient operations at the IT Service Desk to ensure 100% capture of all end user request and incidents as the basis for delivering quality support in adherence to the policies. ? Driving adoption and compliance of the policies within the organisation IT operations and Corporate. ? Leading team of support personnel in delivery of quality service against agreed SLAs. ? Establishing periodic feedback mechanism to engage end users and attain customer satisfaction. ? Implementing continual service improvement programmes to drive down costs and optimize resource utilization and excel in service quality. ...

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