Regional Control Center Manager job - Saudi Networkers Services (SNS Group) - Riyadh, Riyadh

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Saudi Networkers Services (SNS Group) jobs

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Job Posted July 2, 2018

Regional Control Center Manager  

Job description / Role • Maintain the integrity and manage day-to-day operations of the Nationwide Network within ... assigned staff in order to provide the highest quality of service in accordance with the Scope of ... escalation procedures are adhered to in every respect, and that any inter-regional working/cooperative actions are expedited in accordance with processes and procedures. • To ensure that the RCC contributes to the achievement of Key Performance Indicators (KPIs) and corporate performance objectives, meets or exceeds stakeholder expectations and provides the highest possible standards of IT Service Management. • To provide effective strategic and tactical management of incidents and Service Requests, including allocation of physical, human and infrastructure resources, for the purpose of delivering the most efficient, effective and stakeholder focused outcomes within the agreed Service Level ...
Requirements: Essential • Must be fluent in spoken and written English to a high standard. • ITIL ... Proven experience of managing Internet Protocol (IP) systems and working in an IT Service Management (ITIL) environment. ...

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