Customer Service Manager job - Confidential

Company Name

Confidential jobs

Job Posted January 6, 2018

Customer Service Manager  

... all passenger sales activities, fare collection, distribution channel management, customer service, contact centre management, customer complaint management, monitoring, evaluating and reporting of sales performance, customer ... competency requirements Key Job Responsibilities • Lead the retail, sales and Passenger customer service operational delivery ensuring ... • Responsible for the annual development of the retail and sales component of the business plan including revenue generation and costs. Monitor revenue and retail and sales costs and provide direction to the retail and sales team to manage the business unit ... line with agreed budget. • Ensure the total retail, customer service and sales function for the business ... improvement. • Responsible for the development of all retail and sales team members ensuring appropriate development plans ... in the development and implementation of the Integrated Management System requirements within their Department and provide the ... such as the IRO. • Sound knowledge of retail and sales procedures Skills • Must be a ...

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