IT Support Services Manager - APPLICANTS MUST BE SAUDI NATIONAL job - Michael Page

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Michael Page jobs

Job Posted June 6, 2018
Source www.gulftalent.com

IT Support Services Manager - APPLICANTS MUST BE SAUDI NATIONAL  



Job description / Role IT Support Services Manager, setting up the IT support network for a ... Semi-government agency working towards the 2030 vision. Description Service operations ? Managing and maintaining the currency of the Service Catalogue for the ITSOC. ? Implementing ITIL processes ... ? Effective and efficient operations at the IT Service Desk to ensure 100% capture of all end ... team of support personnel in delivery of quality service against agreed SLAs. ? Establishing periodic feedback mechanism ... users and attain customer satisfaction. ? Implementing continual service improvement programmes to drive down costs and optimize resource utilization and excel in service quality. Service delivery ? Optimal utilization of IT resources, both hardware, software and personnel, for maximizing the returns on the investment in technology by the ...

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