Customer Service Manager - CSM job - Saudi Networkers Services (SNS Group) - Riyadh, Riyadh

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Saudi Networkers Services (SNS Group) jobs

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Job Posted June 4, 2018

Customer Service Manager - CSM  

Job description / Role 1. To have overall responsibility for Quality of Service and Customer satisfaction for all in sourced and outsourced Services (Network, IT Services, Mobility, Voice and/or integration solutions ) provided to multi-national customers ( measured against Service Level Agreements) 2. To have overall accountability for the Quality of solutions provided to multi-national customers ( measure service provided against defined Service Level Agreements ) 3. To be the customer's primary point of contact within Organization, for all Service related issues, with the exception of Incident Management, where the CSM will act as a secondary escalation point ( The GCSC will be the primary escalation point ) 4. Have awareness of overall and service management profitability of their customer. May be responsible for managing services profit and loss for customer 5. To proactively identify existing customer needs, and opportunities to grow the customer relationship with the organization. Work with ...

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