Customer Service Manager job - United Yousef M. Naghi Company Limited - Jeddah, Jeddah

Company Name

United Yousef M. Naghi Company Limited jobs

Job Location

Jeddah

Job Posted December 6, 2017
Source www.gulftalent.com

Customer Service Manager  



• Providing help and advice to customers using your organisation's products or services. • Communicating courteously with customers by telephone, email, letter and face-to-face • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants. • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill. • Issuing refunds or compensation to customers • keeping accurate records of discussions or correspondence with customers. • Analysing statistics or other data to determine the level of customer service your organisation is providing. • Producing written information for customers, often involving use of computer packages and software • writing reports analysing the customer service that your organisation provides. • Developing feedback or complaints procedures for customers to use improving customer service procedures, policies and standards for your organisation or department. • Leading or supervising a ...

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