Customer Service Representative job - Propel Consult - Riyadh, Riyadh

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Propel Consult jobs

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Job Posted February 20, 2018

Customer Service Representative  

Job description / Role Company: Our client is a leading group in entertainment and leisure industry in the GCC, and currently they are looking for Customer Service Representative. Duties & Responsibilities: • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers
Requirements: Qualifications & Experience: - Previous experience in sales or customer service is preferred - Excellent communication skills - Fluent in Arabic and English - ...

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