ITSM Manager (RCC Manager) job - Saudi Networkers Services (SNS Group) - Riyadh, Riyadh

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Saudi Networkers Services (SNS Group) jobs

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Job Posted July 2, 2018

ITSM Manager (RCC Manager)  

Job description / Role • Maintain the integrity and manage day-to-day operations of the Saudi Arabia Nationwide Network within the Region. • Supervision of all Western Sector Regional Control Centre (RCC) assigned staff in order to provide the highest quality of service to the SANG in accordance with the Scope of Services contractual agreement. • Ensure that detailed incident escalation procedures are adhered to in every respect, and that any inter-regional working/cooperative actions are expedited in accordance with processes and procedures. • To ensure that the RCC contributes to the achievement of Key Performance Indicators (KPIs) and corporate performance objectives, meets or exceeds stakeholder expectations and provides the highest possible standards of IT Service Management. • To provide effective strategic and tactical management of incidents and Service Requests, including allocation of physical, human and infrastructure resources, for the purpose of delivering the most efficient, effective and stakeholder focused outcomes within ...

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